Returns & Cancellations
We will replace or refund you for any bottle of wine or chocolate that is damaged or flawed. If damaged we ask the customer to provide pictures of the exterior and interior of the package/bottles so we can submit it to the shipping company. Contact email@example.com regarding any damaged wine.
By law, we cannot accept returns of alcoholic beverages. We are also unable to accept return of wine that was ordered in error.
If the wine is believed to corked or flawed, please provide a picture of the cork and the description of the taste and aroma of the wine. Please send an email to firstname.lastname@example.org to arrange for a replacement of corked or flawed product.
If the wine that was damaged is no longer available we will provide a similar vintage or varietal style .
Once an order ships it cannot be cancelled. A 15% restocking fee will be applied to all canceled chocolate orders as chocolates are made fresh.
Club memberships require 3 seasonal club shipments within the first year. Due to unforeseen circumstances a member may wish to cancel prior to fulfilling the 3 shipment obligations in return for any previous discounts enjoyed. At that point, the member has the choice of reimbursing Capo Creek the equivalent of the discounts received of their shipments and tastings to that point or accept the wine shipment balances to satisfy their obligation.
For membership terminations after the one year/three shipment requirement, we need 30 days notice prior to the seasonal club shipment for termination. Once in the club shipment is in process (30 days prior to club shipments) a member may not terminate until the next club shipment. All terminations must be done in writing to email@example.com or firstname.lastname@example.org. Club shipments are planned around Feb. 15, April 15, and Oct. 15. And it goes without saying, we hope you stay with the Capo Creek family and we are grateful for your support.