Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to email@example.com to arrange for the return of corked or flawed product.
Once the wine is received our first option is to replace it. If that wine is no longer available a refund will be processed for the damaged wine. Please contact the tasting room at 707-608-8448 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
Club memberships require 3 seasonal club shipments within the first year. Due to unforeseen circumstances a member may wish to cancel prior to availability of future shipments. At that point, the member has the choice of paying a $100 cancellation fee or accepting the equivalent of the balance of their shipments immediately to satisfy their obligation. We need 30 days notice prior to a club shipment to allow termination. Once in process (30 days prior to club shipments) a member may not terminate until the next club shipment. All terminations must be done in writing to firstname.lastname@example.org or email@example.com. Club shipments are planned around Feb. 15, April 15, and Oct. 15. And it goes without saying, we hope you stay with the Capo Creek family and we are grateful for your support.